Supplies Refund Policy

REFUND POLICY 

Returns and exchanges

If you wish to make an exchange of your recent purchase you have up to 28 days from the date of your initial purchase to do so.

In order to successfully exchange your item, you must provide ‘Proof of purchase’ ( your receipt/transaction) and all your items should be in the following condition:

  • Unused
  • Products should not be altered/damaged in any way
  • All Teeth Whitening kits components/contents etc should be returned unused in the original box/packaging
  • Products should be free from all damage/marks/scratches 

We only offer refunds or returns  if:

  • Your products have been damaged upon delivery 
  • Incorrect order has been received ( with proof of original purchase).
  • All products are unopened and unused 

We DO NOT offer refunds or exchanges if this is due to a customer's change of mind.


To ensure eligibility for refunds/exchanges please send an email to : khilobeautysupplies@gmail.com and attach proof of purchase , photographic evidence of product and reasoning for application of refund/exchange.

We will then process this refund/exchange application and process it accordingly.

Approved applications will be automatically credited to the original payment method within 14 business days.

** all sale and clearance items are final with no exchange or refund.


Returning an Item:

Please take note that if an item is to be returned -  the customer is fully responsible to return the items via a registered tracked postal/courier service at their own expense (we are in no way responsible for any shipping costs). 

These shipping costs are non-refundable and refunds will have shipping payments deducted from them.

A return item must be agreed to prior by one of our management staff via email and must be initiated with tracking within 7 business days of the item being received.

Once products/packages are received and processed a customer service representative will be in contact via the email address used to make initial refund/exchange queries. 


Missing/Damaged goods:

When returning an item we are in no way responsible/liable for products that go missing when in transit.

We use a tracked system to ensure that this does not happen. Customers using a tracked system will ensure the goods are covered until they reach our warehouse.

If this does happen when returning a package you will need to contact the courier/shipping company that you have used to resolve this issue.


If a package has arrived with missing products/parts we will need to be contacted within 48 hours to replace these items.